Description
Awesome Support – WordPress HelpDesk & Support Premium Extensions (Agency Bundle)
Awesome Support is the most versatile and feature-rich support plugin for WordPress. It is the only helpdesk & support ticketing plugin that can match the feature set of a SAAS solution such as Zendesk or Helpscout.
And your customers can be using it in just 5 mins! After installing and activating the plugin, just answer a few questions in the startup wizard, and your helpdesk will be ready for your customers.
This premium add-on package includes all awesome support premium add-ons:
- Awesome Support: Auto Close v1.0.8
- Awesome Support: Canned Responses v3.0.1
- Awesome Support: Custom FAQ v2.2.0
- Awesome Support: Custom Fields v2.0.1
- Awesome Support: Custom Status v1.1.2
- Awesome Support: E-Mail Support v5.7.4
- Awesome Support: Easy Digital Downloads v1.0.10
- Awesome Support: FAQ v3.1.3
- Awesome Support: Filestack (formerly Filepicker) v1.0.9
- Awesome Support: Gravity Forms v1.5.4
- Awesome Support: Guest Tickets v2.1.1
- Awesome Support: Importer v1.7.0
- Awesome Support: MailChimp v0.2.0
- Awesome Support: Notifications v2.1.0
- Awesome Support: Power-Pack (Productivity) v4.6.0
- Awesome Support: Private Credentials v2.0.0
- Awesome Support: Private Notes v3.2
- Awesome Support: Public Tickets v1.2.0
- Awesome Support: Remote Tickets v1.4.0
- Awesome Support: Report Widgets v2.0.4
- Awesome Support: Reports And Statistics v1.3.1
- Awesome Support: Rules Engine v2.4.0
- Awesome Support: Satisfaction Survey v1.0.8
- Awesome Support: Smart Agent Assignment v2.4.2
- Awesome Support: Smart Submit v1.0.0
- Awesome Support: Time Tracking v2.1.1
- Awesome Support: User Registration Fields v1.1.3
- Awesome Support: WooCommerce v1.5.0
Awesome Support – WordPress HelpDesk & Support Features
- Ticketing: users can submit tickets from the front end, and your agents respond to them from the WordPress backend
- Import: Import tickets from Zendesk, Helpscout, and Ticksy using our free importer add-on – makes for a seamless transition to your new helpdesk
- E-mail notifications: relevant parties are notified of certain actions by e-mail, and all e-mails are customizable. Choose from a selection of six email notifications (new ticket, reply to agent, reply to the client, etc.)
- Restricted access: all correspondence is private between the client and the agents (unless the PUBLIC TICKETS premium add-on is installed and configured)
- File upload: you control when files can be uploaded, how many files, and how large they are
- Multiple products: provide support for as many products as you want; synchronize product lists with popular e-commerce platforms such as WooCommerce and Easy Digital Downloads (EDD)
- Multiple departments: provide support for multiple departments
- Custom fields: easily set up additional custom fields on your ticket forms (and our premium Custom Fields add-on offers even more convenience). Choose from 13 field types, control where they show up (front-end, back-end, ticket list, ticket form, etc.), and decide who can view them.
- Terms & Conditions: ask users to agree to your terms and conditions before they open a ticket
- Old tickets: identify old tickets quickly with tags; limit your viewable ticket list to only show old tickets with just a couple of clicks
- Tickets waiting on you: Quickly see all tickets still waiting for a reply – two clicks is all it takes to limit your ticket list to only those tickets!
- Agent Collaboration: multiple agents can work on the same ticket and tickets can be transferred between agents; assign primary, secondary, and tertiary agents to tickets while retaining the flexibility to transfer a ticket to any other agent.
- Sorting And Filtering: includes an amazing flexible sorting, filtering, and tagging system for your tickets
- Security: assign just the right capabilities to each of your agents including just the ability to see their tickets or expand to see everyone’s tickets – your choice!
- Tracking: easily track where a ticket originated (support form, email, Facebook, phone call, etc.)
- Prioritize your way: create your priority scheme – you don’t have to get locked into a 1-5 priority scheme!
- Time Tracking: basic time tracking is included! Admins can even adjust time and all-time changes are logged directly in the ticket.
- Custom Labels: sign up for our email newsletter and get our Custom Status plugin for free – unlimited colour-coded, customized statuses and ticket labels at your fingertips! Combined with priorities and tags you have the ultimate system for categorizing and tracking your tickets!
- WordPress UI: Uses the familiar WordPress administration user interface so there is almost no learning curve! And, because we respect the WordPress UI standards you can use any 3rd party styling tool to create the look you want (see the screenshots section for examples)
- REST API: We love it when developers use our products. The REST API is very developer-friendly – push and pull Awesome Support ticket data with ease!
- GDPR READY: Our registration screen can be easily configured to show GDPR-related information
- GUTENBERG AWARE: Compatible with the new WordPress editor known as Gutenberg
- WOOCOMMERCE INTEGRATION: Includes integration into the WooCommerce dashboard along with a premium option for advanced integration
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