Description

TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System

TotalDesk is the only all-in-one helpdesk solution for WordPress. Including a ticket- & notification system, LiveChat, knowledge base, report, and integration module it contains all support features, that you need. Get rid of single helpdesk plugins and get TotalDesk!

TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System Features

• Ticket System

  • 3 Differnt New Tickt Forms
  • Inbox Fetching
  • 2 Roles: Agent & Reporter
  • My Tickets Page
  • Set default values for new tickets
  • Set own ticket Status
  • Set custom ticket Types
  • Set custom ticket Project / Systems
  • Attachment Support
  • Inform Agents in Notifications
  • HTML WYSIWIG Comment Form
  • Saved replies
  • Logging / History system
  • XLS export
  • Reporters & Agents can reply to Email
  • Ticket Overview (assigned to, status in colors)
  • Set Inbox Archive Folder

• Notifications

  • Email Notifications
  • Desktop Notifications
  • Slack Notifications
  • Notify when a ticket has been created
  • Notify when someone replied
  • Notify when a status has changed
  • Notify when an agent has been assigned

• Livechat

  • Start a chat with a new subject (new ticket)
  • Enter a chat with a given ticket ID
  • Send a message (new ticket) when no agent is online
  • Every chat conversation will be saved

• Knowledge Base

  • Create a FAQ based on a ticket
  • Group FAQs into topics
  • Set custom Icons for Topics
  • Live search for FAQs
  • Track FAQ views
  • 3 Built-in widgets
  • Order FAQs by View / Popularity
  • 2 Layouts (boxed, list)

• Reports

  • Tickets By Agent
  • Tickets By Status
  • Tickets By Type
  • Tickets By System
  • Tickets By Year
  • Tickets By Month
  • Tickets By Year & Month

• Integrations

  • WooCommerce
  • Envato
  • Slack

TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System Changelog 1.7.23

– NEW: Single ticket rating form
– NEW: New field for dynamic FAQ posts widget